In the past, I have had cause to make a genuine complaint about poor service, got the usual automated reply, but it was never sorted until I chased it up.

On the 30th July, I had cause to send in a Compliment about Oakengates Leisure Centre Staff, got the following reply

Thank you for emailing Telford & Wrekin. We aim to respond to emails as quickly as possible and normally expect to do this within five working days. If we can not give you a full response within that time we will contact you to let you know when you can expect a reply.


If you haven't already looked at our web site you may find the information you are looking for there. Click http://www.telford.gov.uk.

Guess what,

I've not heard anything, so have no idea if my compliment was ever passed to people who genuinely deserve it.

You can't complain or even compliment effectively.

Just to add, I've sent it again as a response to the email of 30th July ad received, again

Thank you for emailing Telford & Wrekin. We aim to respond to emails as quickly as possible and normally expect to do this within five working days. If we can not give you a full response within that time we will contact you to let you know when you can expect a reply.


If you haven't already looked at our web site you may find the information you are looking for there. Click http://www.telford.gov.uk.

How long do you think this will go on for, before I get a proper response and the compliment is actually passed on?